1. Introduction
At Tonaling, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our software, interact with our website, or contact us for support.By purchasing, downloading, installing, or using RagaRecognizer or any other Tonaling product, you agree to the practices described in this Privacy Policy.
2. Data Collected
Data Storage Location
We operate from the United Kingdom with hosting providers located in the UK/EU. All hosting partners comply with UK GDPR / EU GDPR and use secure storage protocols.
Registration Data
If you create an account on our website, we store your chosen username, email address, and any information added to your profile. You may edit or delete your information at any time (except usernames). Administrators can also access this data for support purposes.
Purchase Data
When you purchase our plugin, we store necessary details (e.g. license key, order history, activation data) to provide downloads, updates, and technical support. We do not store payment card details — payments are processed by secure third parties (e.g. WooCommerce, Stripe, PayPal).
Support Data
If you contact us for support, we store the details you provide (e.g. email, crash reports, license key) so we can assist you.
Comments & Forms
When you leave comments or submit forms on our site, we collect the data shown in the form, plus your IP address and browser data to reduce spam.
Analytics
We use basic analytics tools (e.g. Google Analytics) for anonymous reporting of website usage. No personally identifying data is collected unless you opt in.
How We Use Your Data
We may use your data for:
Verifying and activating your license.
Providing downloads, updates, and support.
Communicating important software updates or policy changes.
Ensuring fraud prevention and security.
Improving plugin performance and user experience.
Compliance with tax and legal obligations.
We do not sell or rent your personal data to third parties.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies to provide a better browsing experience. Cookies are small files stored on your device to remember preferences, store cart details, and allow analytics tracking.
You can disable cookies in your browser at any time, but some site features (checkout, login) may stop working.
Examples of cookies we use:
Session Cookies (temporary): to enable logins and shopping cart functions.
Preference Cookies: to remember your site settings.
- Analytics Cookies: to track anonymous usage patterns.
5. Who Has Access To Your Data
Site administrators (for support/account management).
Verified service providers who help us deliver services (e.g. hosting, payment processors, email providers).
Only the minimum data required is shared, under GDPR-compliant agreements.
6. Third Party Access to Your Data
We only share personal data with trusted partners when necessary, for example:
Payment Gateways for order processing.
Hosting Providers for secure website functionality.
Support Tools if you submit a ticket.
We never share data for marketing purposes.
7. How Long We Retain Your Data For
Order and license data is retained for as long as legally required (e.g. tax laws).
Support emails and tickets may be retained for up to 3 years.
Analytics and crash logs are anonymised and retained only as long as needed.
8. Security Measures
We use SSL/HTTPS across our site to encrypt communications. License data is securely stored and protected.In the event of a data breach, affected users will be notified in accordance with GDPR requirements.
9. Your Data Rights
Under UK GDPR/EU GDPR, you have the right to:
Access your data.
Request correction of inaccurate data.
Request deletion (“right to be forgotten”).
Restrict processing in certain cases.
Request a copy of your data in portable format.
Withdraw consent for optional processing (e.g. newsletters).
Please note: some data (e.g. order history, licensing records) may be retained if legally required.
10. Third Party Websites
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies directly.
11. Release of Your Data for Legal Purposes
We may disclose data when required by law, regulation, or legal process, or to prevent fraud or protect security.12. Changes to this Policy
This Privacy Policy may be updated from time to time. Updates will be posted here, and your continued use of our services indicates acceptance of the updated policy.